Shipping & Returns
Shipping Policy
Shipping Policy for Life Media Productions and Paddle Life Branded Merchandise
Life Media Productions is committed to delivering our high-quality Paddle Life branded merchandise to our customers efficiently and reliably. Below is our Shipping Policy, which outlines the procedures and guidelines for the shipping of our products.
Shipping Coverage
We ship our products across Australia, covering a wide range of locations. Please note that some remote areas may experience longer delivery times.
Processing Times Order Processing: Orders are typically processed within 2-3 business days. This includes verifying the order, preparing it, and forwarding it to our fulfillment service for dispatch.
Shipping Methods and Delivery Times Standard Shipping: Our standard shipping method typically delivers within 5-10 business days, depending on the destination.
Expedited Shipping: Expedited shipping options are available for most products at an additional cost. These options provide faster delivery times, which will be specified at checkout.
Shipping Costs: Shipping costs vary depending on the weight and dimensions of the order, as well as the shipping destination. The total shipping cost will be calculated and displayed at checkout.
For orders exceeding a certain amount, we may offer free standard shipping as a promotional offer.
Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. This number can be used to check the status of your delivery on our carrier’s website.
International Shipping: Currently, we focus on shipping within Australia. However, we are exploring options to expand our shipping services internationally in the future.
Damaged or Lost Items: In the event that your order arrives damaged, or if it is lost during shipping, please contact us immediately. We will work with you and the shipping carrier to resolve the issue promptly.
Changes to Shipping Addresses: We understand that errors can occur when entering shipping details. If you need to change the shipping address after placing an order, please contact us as soon as possible. Note that once the order is dispatched, we may not be able to change the shipping address.
Contact and Customer Support: For any questions or concerns regarding shipping, please contact our customer support team. We are here to assist you with any inquiries or issues related to the shipping of your order.
*This Shipping Policy is subject to change, and any updates will be reflected on our website. We strive to ensure a smooth and satisfying shipping experience for all our customers.
Return & Exchange Policy
Return and Exchange Policy for Life Media Productions and Paddle Life Branded Merchandise
At Life Media Productions, we take pride in the quality of our Paddle Life branded merchandise. We understand, however, that there may be occasions when you need to return or exchange an item. Our Return and Exchange Policy is designed to be fair and customer-friendly while ensuring that we can continue to provide high-quality products.
Sizing and Fit / Sizing Charts: To assist you in choosing the correct size, we provide detailed sizing charts for all apparel items. We strongly encourage you to review these charts before making a purchase to avoid the inconvenience of returns due to sizing issues.
Return Policy Time Frame: Returns must be initiated within 30 days of the delivery date.
Condition of Goods: Items must be returned in their original condition, unworn and unwashed, with all tags still attached.
Non-Returnable Items: Customized items, unless defective, are not eligible for return due to their personalised nature.
Exchange Policy / Exchange Requests: If you wish to exchange an item for a different size or colour, please initiate the exchange process within 30 days of delivery.
Availability: Exchanges are subject to the availability of the desired item. If the item is not available, we will offer a refund or store credit as per your preference.
Refunds / Processing Refunds: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be credited to the original method of payment.
Refund Time Frame: Please allow up to 10 business days for the refund to be processed and reflected in your account.
Shipping Costs for Returns and Exchanges: Customers are responsible for the cost of shipping returns or exchanges back to us, except in cases of defective or incorrect items.
Faulty Items: If the item is faulty or not as described, we will cover the cost of return shipping.
How to Initiate a Return or Exchange
1. Contact Us: Reach out to our customer support team to initiate a return or exchange.
2. Approval and Instructions: We will provide you with approval and detailed instructions on how to return or exchange your item.
Contact and Support
For any queries regarding returns and exchanges, please contact our customer support team. We are committed to ensuring a smooth and hassle-free process for our customers.
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*This Return and Exchange Policy is part of our commitment to customer satisfaction. We reserve the right to refuse returns that do not meet our policy criteria. Thank you for choosing Paddle Life branded merchandise, and we look forward to serving you.